An Overview of Hosted Phone Dialers and Their Benefits to Business Hosted phone dialers are web-based phone dialers driven by Software as a Service (Saas) technology. As opposed to hard dialer systems, which work by connecting computers to other hardware, hosted dialer systems only require a computer and a stable Internet connection. There are plenty of benefits hosted dialer solutions provide businesses, such as efficiency, less costs, and reduced business overheads. Agents need not spend time doing tasks that can be easily automated, like dialing phone numbers. Instead, they can just do what they’re supposed to do – market the company and provide support to existing customers. If your organization depends significantly on telephone calls or uses telemarketing as its main sales channel, installing a hosted dialer system can provide plenty of advantages. You can configure a hosted dialer program for the specific requirements of your business. In a call center, for instance, the system can be installed using custom settings before the start of the next agent’s shift. The agent simply has to log on to a website where instructions are given. The dialer system will get the numbers and call them, and the agent can just focus on his main job, which is to attend to the client on the other end of the line.
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As a small business owner, there’s no need to spend more money to purchase predictive dialer software adn licenses, because a hosted solution will work just the same. Charges for hardware and software use are paid by the provider. If your call agents are located remotely, they only need a stable Internet connection to use the hosted solution. The is the model that makes managing a virtual sales staff possible, regardless of the size of the organization.
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It used to be that only small businesses would use hosted dialer services, but even the bigger organizations have adopted this approach today. Because of new technologies, such as predictive dialers, Voiceover IP (VoIP), and Interactive Voice Response (IVR), solutions of this type now offer great financial relief to businesses of any size. This development has actually flattened the playing field, so that everyone can use telemarketing as a sales strategy without taking that big a toll on their budgets. Another cost-effective method is sharing hosting with other clients, a model which has similarities to the concept of web hosting through a shared server. This dialing system can lead to much higher sales at much lower costs. Virtual agents can be more efficient in their jobs, even through a shared hosted dialer solution. Managers can focus on running the floor, sales agents on selling, and new agents on learning how to sell. Again, if your business depends a lot on telemarketing, a hosted dialing system is highly suitable for you. This doesn’t only lessen your costs and increase your efficiency, but it also gives you a huge advantage over your competitors in the industry.

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